Batnaga Privacy
Policy

1 Introduction

Batnaga takes your privacy seriously. This Privacy Policy explains how batnaga collects, uses, stores, and protects the personal information you provide when you register, deposit, play games, or interact with the batnaga platform in any way.

By creating an account or using batnaga, you confirm that you have read and understood this Privacy Policy. If you do not agree with how batnaga handles your data, please do not register or continue using the platform.

This policy applies to all users of batnaga, including registered players, visitors to the website, and anyone who downloads and uses the batnaga app. It covers data collected through the batnaga website at batnaga.net, the batnaga mobile app, and any communication channels such as email or live chat support.

2 Data We Collect

Batnaga collects two broad categories of data: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

• Registration data: Full name, date of birth, phone number, and email address provided when you create your batnaga account.
• Identity verification (KYC): Copies of government-issued ID, passport, or utility bills submitted to verify your identity before withdrawals.
• Payment information: bKash or Nagad mobile wallet numbers and bank account details used for deposits and withdrawals. Batnaga does not store full card numbers.
• Communication records: Messages sent to batnaga support via email or live chat, including the content of those messages and any attachments.
• Responsible gaming preferences: Deposit limits, self-exclusion requests, and session limit settings you configure on your batnaga account.

Information Collected Automatically

• Device data: Device type, operating system, browser type and version, and screen resolution.
• Usage data: Pages visited on batnaga, games played, session duration, bet history, and in-platform navigation patterns.
• IP address: Used to determine your approximate location for compliance purposes and to detect suspicious activity.
• Cookies and tracking data: See Section 7 for full details on how batnaga uses cookies.

3 How We Collect Data

Batnaga collects your personal data through several channels, all of which are designed to be as transparent as possible.

• Registration form: When you sign up for a batnaga account, you provide your name, phone number, date of birth, and other required details directly.
• KYC submission: When you submit identity documents to verify your account before your first withdrawal, batnaga's compliance team reviews and stores those documents securely.
• Deposits and withdrawals: When you make a payment through bKash, Nagad, or bank transfer, batnaga records the transaction details necessary to process and reconcile the payment.
• Platform activity: Batnaga's systems automatically log your activity on the platform, including which games you play, how long you play, and your betting patterns. This data is used for account management, fraud detection, and responsible gaming monitoring.
• Support interactions: When you contact batnaga support by email or live chat, the content of those conversations is recorded and stored for quality assurance and dispute resolution purposes.
• Cookies and analytics: Batnaga uses cookies and similar tracking technologies to collect data about how you use the platform. See Section 7 for details.

4 Why We Use Your Data

Batnaga uses your personal data only for legitimate purposes directly related to operating the platform and keeping it safe for all players. We do not use your data for purposes beyond what is described here without your explicit consent.

• Account management: To create, maintain, and manage your batnaga account, including processing logins, password resets, and account settings changes.
• Payment processing: To process deposits and withdrawals in BDT via bKash, Nagad, or bank transfer, and to reconcile transactions accurately.
• Identity verification: To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations by verifying your identity before processing withdrawals.
• Fraud prevention: To detect and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct on the batnaga platform.
• Responsible gaming: To monitor your gaming activity and enforce any deposit limits, self-exclusion requests, or cooling-off periods you have set on your batnaga account.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of batnaga's support service.
• Platform improvement: To analyse usage patterns and improve the batnaga platform, fix bugs, and develop new features that better serve Bangladesh players.
• Legal compliance: To meet batnaga's obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.
• Marketing communications: To send you promotional offers and updates about batnaga, but only if you have opted in to receive them. You can opt out at any time.

5 Who We Share Data With

Batnaga does not sell, rent, or trade your personal data to any third party for commercial purposes. However, batnaga does share certain data with trusted service providers and regulatory bodies where necessary to operate the platform and comply with legal obligations.

• Payment processors: bKash, Nagad, and banking partners receive the payment details necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC service providers may process your identity documents to verify your age and identity. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Game providers: The third-party game developers whose games are available on batnaga may receive anonymised gameplay data for technical and licensing purposes. They do not receive your personal identity information.
• Regulatory authorities: Batnaga may be required by law to share your data with government agencies, financial regulators, or law enforcement bodies. Batnaga will only do so when legally obligated and will notify you where permitted by law.
• Analytics providers: Batnaga uses analytics tools to understand how the platform is used. These tools may process anonymised or aggregated data about user behaviour.

6 Data Retention

Batnaga retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance policies.

• Active accounts: All personal data associated with your batnaga account is retained for the full duration your account remains open.
• Closed accounts: After account closure, batnaga retains your data for a minimum of five years to comply with anti-money laundering regulations and to resolve any outstanding disputes.
• KYC documents: Identity verification documents are retained for a minimum of five years from the date of submission, in line with regulatory requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years for financial compliance purposes.
• Support communications: Records of support interactions are retained for three years from the date of the last communication.

Once the applicable retention period has expired, batnaga will securely delete or anonymise your personal data so that it can no longer be linked back to you.

7 Cookies & Tracking

Batnaga uses cookies and similar tracking technologies on the batnaga website and app. Cookies are small text files stored on your device that help batnaga remember your preferences and understand how you use the platform.

Types of Cookies Batnaga Uses

• Essential cookies: Required for the batnaga platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and game display options to improve your experience on batnaga.
• Analytics cookies: Help batnaga understand how players use the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and anonymised form.
• Marketing cookies: Used to deliver relevant promotional content to you based on your activity on batnaga. These are only active if you have opted in to marketing communications.

8 Data Security

Batnaga takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse.

• Encryption: All data transmitted between your device and batnaga's servers is encrypted using TLS (Transport Layer Security). Sensitive data stored on batnaga's servers is encrypted at rest.
• Access controls: Access to personal data within batnaga is restricted to authorised staff who need it to perform their job functions. All access is logged and audited.
• Two-factor authentication: Batnaga supports two-factor authentication (2FA) for player accounts to add an extra layer of security beyond your password.
• Fraud monitoring: Batnaga's systems continuously monitor for suspicious activity, including unusual login patterns, large or rapid transactions, and signs of account takeover.
• Incident response: In the event of a data breach that affects your personal information, batnaga will notify you and relevant authorities as required by applicable law, without undue delay.

While batnaga takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

9 Your Rights

As a batnaga player, you have the following rights over your personal data. To exercise any of these rights, contact batnaga at [email protected]. Batnaga will respond to all data rights requests within 30 days.

• Right to access: You can request a copy of the personal data batnaga holds about you at any time.
• Right to correction: If any of your personal data held by batnaga is inaccurate or out of date, you can request that it be corrected.
• Right to deletion: You can request that batnaga delete your personal data. Note that batnaga may be required to retain certain data for legal and regulatory compliance purposes even after a deletion request.
• Right to restrict processing: You can ask batnaga to stop using your data for certain purposes, such as marketing, while a dispute or correction request is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to batnaga processing your data for direct marketing purposes at any time. Batnaga will stop processing your data for that purpose immediately upon receiving your objection.

10 Children's Privacy

Batnaga is strictly an 18+ platform. Batnaga does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use batnaga under any circumstances.

If batnaga discovers that a player is under 18, the account will be closed immediately, all funds will be forfeited, and any personal data collected will be deleted as soon as legally permissible. If you believe a minor has registered on batnaga, please contact [email protected] immediately.

11 Third-Party Services

The batnaga platform integrates with third-party services including payment processors, game providers, and analytics tools. When you interact with these services through batnaga, those providers may collect and process data according to their own privacy policies.

Batnaga is not responsible for the privacy practices of third-party providers. However, batnaga only works with providers who meet acceptable data security and privacy standards, and all third-party data processing agreements include appropriate data protection clauses.

• bKash and Nagad: Payment data shared with these providers is governed by their respective privacy policies.
• Game developers: Game providers receive anonymised gameplay data only. No personal identity information is shared with game developers.
• Analytics tools: Batnaga uses analytics services that process anonymised, aggregated usage data to help improve the platform.

12 Policy Updates

Batnaga may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The updated Privacy Policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how batnaga protects your data. Continued use of batnaga after the effective date of any update constitutes your acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how batnaga handles your personal data, please get in touch with the batnaga privacy team. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Subject line: Privacy Policy Enquiry
• Response time: Within 24 hours for general enquiries; within 30 days for formal data rights requests
• Support hours: 24 hours a day, 7 days a week